FitFatta
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FAQ

Everything, asked and answered.

Six topics, every answer we get asked for. Anything missing? Email support@fitfatta.com — we read every message.

Getting started

Who is FitFatta for?

Anyone who wants nutrition and fitness guidance that treats Arabic as a first language rather than a translation — across the Gulf, Egypt, the Levant, North Africa, and the diaspora. It's fully bilingual, so English-first users are just as at home.

What does it take to get started?

Download the app and answer a short onboarding — age, height, weight, goals, and dietary preferences. FitFatta then generates your first 7-day meal plan and a workout block matched to your goal and equipment.

Do I need to speak Arabic to use FitFatta?

No — the app is fully bilingual and you can switch between Arabic and English at any time. The difference is that Arabic is a first-class experience, not a translation layer.

Does it work fully in Arabic?

Yes — every screen, every notification, every meal plan, and every AI reply. The interface is right-to-left by default when your phone is set to Arabic, and layouts genuinely mirror rather than just aligning right.

Plans & tracking

How are the plans generated?

Your request runs through a chain of AI providers — DeepSeek, Anthropic Claude, OpenAI, and Google Gemini — with automatic failover, so generation keeps working even when one provider is slow or down. Plans come back structured: days, meals, recipes, calories, and macros, not free-form chat.

Can I change a meal I don't like?

Yes — swap any single meal for a fresh AI-generated alternative that still fits your calories and preferences, or regenerate the entire week. Every recipe includes step-by-step instructions, and the week rolls up into a shopping list.

What can I track?

Weight, body measurements (chest, waist, hips, thigh, arm), hydration with custom fill amounts and reminder windows, supplements with per-slot scheduling, personal records, and weekly workout volume.

What does the AI coach do?

Ask anything — meal ideas for tonight, form cues for a lift, how to hit your protein target on a fasting day — and get an answer in Arabic or English, grounded in your own plan and goals.

Can I log food by photo or barcode?

Yes. Snap a photo of your plate and AI identifies the dish and estimates portions and macros — you confirm before it saves. Or scan a supermarket barcode for instant nutrition data, powered by Open Food Facts.

I have a health condition — does FitFatta account for it?

During onboarding you can flag type 2 diabetes, hypertension, PCOS, high cholesterol, thyroid conditions, pregnancy, or IBS, and FitFatta biases recipes and workout intensity accordingly. FitFatta is not medical advice — it adjusts food and intensity, never your prescriptions. Always follow your doctor's guidance.

Ramadan

What does FitFatta do during Ramadan?

Ramadan quiet hours automatically hold meal and water reminders from sunrise to sunset, so the app never pushes a lunch notification while you're fasting. Reminders resume in the evening. It works wherever you live — Ramadan awareness isn't tied to any one country.

Can I still plan meals while fasting?

Yes — your meal plan and AI coach work exactly as usual during Ramadan; it's the notifications that go quiet during fasting hours. Ask the coach for suhoor and iftar ideas any time.

Pricing & subscriptions

How does the free trial work?

Every new account starts with a 7-day free trial with everything unlocked. After the trial, Pro is $9.99 a month or $79.99 a year (33% off). To avoid being charged, cancel at least 24 hours before the trial ends.

Can I cancel anytime?

Yes. Billing is handled by Apple, so you cancel from your Apple ID: Settings → your name → Subscriptions → FitFatta. Cancelling stops the next renewal; you keep access until the end of the period you've paid for. Deleting the app does not cancel the subscription.

What currency am I charged in?

Prices are set in US dollars and the App Store converts them — you'll see the exact price in your local currency on the purchase sheet before you confirm.

I paid but Pro didn't unlock — what now?

Close and reopen the app, then tap "Restore Purchases" on the upgrade screen while signed in with the Apple ID that made the purchase. Still stuck? Email support@fitfatta.com from your account address and we'll fix it.

Privacy & data

Is my data private?

Yes. Progress photos are encrypted at rest and visible only to you. AI requests are anonymised — providers receive your goals and constraints, never your name, email, or photos. We don't sell data or run third-party ads. The Privacy Policy has the full list of what we collect and why.

Where is my data stored?

The primary database runs in the Bahrain (me-south-1) region. Some processors — like photo storage and email — run in the EU or US under contractual safeguards. The Privacy Policy lists every processor.

Can I export or delete everything?

Yes — both live in the app under Profile. Export prepares a machine-readable file of every record on your account. Deletion deactivates your account immediately and permanently erases it after a 30-day grace window — during those 30 days you can still change your mind and cancel the deletion.

Does FitFatta train AI models on my data?

No. Our AI providers are contractually barred from using your data for training, and we don't train models in-house either.

Availability & troubleshooting

Which platforms is FitFatta on?

FitFatta is an iPhone app, on the App Store. It ships in Arabic and English wherever the App Store is available. It isn't on Android today.

Can I use it offline?

Viewing your cached plans and logging work offline; your changes sync automatically once you're back online. Generating new plans and talking to the AI coach need a connection.

Something else isn't working — where do I get help?

The Support page covers subscriptions, purchases, account deletion, and data export — or email support@fitfatta.com and we'll sort it out.