How can we help?
We read and answer every message.
The fastest way to reach us:
support@fitfatta.comReporting a problem? Include the email address on your FitFatta account, your device model, and a screenshot if you have one — it helps us fix things faster.
How do I cancel my subscription?
Subscriptions are billed and managed through your Apple ID, not inside the app. On iPhone: Settings → your name → Subscriptions → FitFatta → Cancel Subscription.
Cancelling stops the next renewal — you keep Pro until the end of the period you've already paid for (or until the trial ends). To avoid being charged after the 7-day free trial, cancel at least 24 hours before it ends.
Deleting the app does not cancel the subscription.
I paid but Pro didn't unlock
Close and reopen the app first — that fixes most cases.
Still locked? Open the upgrade screen and tap "Restore Purchases". Make sure you're signed in with the same Apple ID that made the purchase.
If it still doesn't unlock, email us from the address on your FitFatta account and attach your Apple receipt (Settings → your name → Media & Purchases) — we'll fix it.
How do I delete my account?
In the app: Profile → Delete account.
Deletion has a 30-day grace window: your account is deactivated immediately, and after 30 days everything is permanently erased.
Changed your mind? During the 30 days you can cancel — the app has a "Cancel deletion" option, and the confirmation email contains a cancellation link. After 30 days it cannot be undone.
How do I export my data?
In the app: Profile → Export data. FitFatta prepares a machine-readable file of everything on your account — profile, logs, plans, favourites — and you download it from the same screen.
You can export any time, including before deleting your account.
How is my data handled?
The short version: progress photos are encrypted at rest, AI requests are anonymised — providers see your goals, never your identity — and we never sell your data.
Anything we haven't covered? Email support@fitfatta.com.